Questions, answered from how Wado works today.

No. Guests tap the NFC tag or scan the QR code and the request page opens in their phone's browser. There is nothing to install and no account to create.

They tap their phone on the tag in the room, or scan the QR code with the camera. A page opens where they choose a request — such as fresh towels, a repair or a late checkout — and send it in a few taps.

Hotel administrators see requests on a live dashboard, labelled with the room or amenity, department, urgency and status. They assign each one to a member of the right department and move it from open to in progress to resolved. Staff who have a login see only their own requests in the staff app.

Wado for hotels focuses on room service requests: housekeeping, front desk and maintenance. It does not include menus or food ordering.

English and Spanish. The guest page follows the phone's language setting.

Request volume, time to assign and time to resolve, by period, department, room or amenity and staff workload, so you can see where guests wait longest.

Only if your hotel gives them a login. Hotel administrators sign in to the dashboard. Staff can sign in to the staff app with the hotel code, their employee ID and a PIN, set up by your administrator or the Wado team. They see only the requests assigned to them, accept them, mark them done and, when a colleague is free, pass one on. A staff member who chose text messages gets an SMS when a request is assigned, and one who chose the app can turn on alerts on their phone.

Each service has an urgency of low, normal or high. When the hotel has automatic assignment on, a new request is assigned straight away to an available person from the right department who is on shift and has nothing in progress. If nobody is free, it is marked Unassigned, high-urgency ones stay at the top of the queue, and an administrator assigns it by hand.

Yes. A hotel administrator can pick a room or amenity, choose a service and queue the request on the guest's behalf, for example after a call to the front desk. It is marked as created by the hotel.

No. A guest request stores the room or amenity, the service, an optional note and the time. The room comes from the link, so guests never type a room number.

A room's session link expires a set time after it is first opened (24 hours in production) and is replaced. The permanent QR code and NFC tag always open the room's current link.

Yes. From the room page a guest can start a live chat with the hotel's administrators. It is temporary: the page warns about it, either side can end it, and it is erased when it ends or after 10 minutes without messages. Messages are never stored. Department users do not receive these chats. The page also offers a button to call the front desk and shows the Wi-Fi network name, when you have set them.

The Wado team sets up your hotel: details, rooms, amenities, departments, services and configuration. You then manage your own staff and shifts and run the dispatch board.

No. Wado does not sell personal data, does not use it for advertising and does not send it to AI providers. The website sets no cookies and has no analytics. Read the Privacy Policy for the full list of what is collected and who it is shared with.

Wado onboards hotels by invitation. Send us a note about your property and we'll get back to you with next steps.

Request an invitation and we'll share the details with you.